Refund and Returns Policy
Effective Date: December 5, 2024
We want you to be completely satisfied with your purchase at FastEdu. If you are not satisfied, we offer a flexible return and refund policy as outlined below.
1. Eligibility for Returns
- You may return products within 30 days of purchase.
- Products must be unused, unopened, and in their original packaging.
- Custom or personalized items are non-returnable unless defective or damaged.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us via info@fastedu.click with your order number and the reason for the return.
- You will receive a return authorization and shipping instructions.
- Ship the product back to us at the provided address.
3. Refund Process
Once we receive the returned product:
- We will inspect it for damages or signs of use.
- If approved, your refund will be processed to your original payment method.
- Refunds are typically issued within 7-10 business days.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at info@fastedu.click. We will provide you with a prepaid return label and a full refund or replacement, depending on your preference.
5. Non-Refundable Items
- Gift cards
- Downloadable products
- Digital content
6. Shipping Costs
- Shipping fees for returned items are the responsibility of the customer, unless the return is due to an error on our part or the product is defective.